Bachelor Degree3 yrs expEnglish
Job Description
• You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
• You will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver.
• You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever.
Job Requirements
- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
Benefits
- Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams
- Take a consultative approach to ensure customers are setup for long-term success
