• Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth. • Lead and develop a high-performing Customer Success organization with clear performance accountability. • Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships. • Ensure renewal success by proactively managing risk, adoption, and customer health. • Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth. • Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making. • Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes. • Act as the Voice of the Customer and influence product and go-to-market priorities. • Build a culture of accountability, customer focus, and continuous improvement across the team.