About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Summary: The TA Operations Specialist will play a pivotal Enterprise (Corporate, Contact Center) role in optimizing the Talent Acquisition experience, driving significant efficiencies across high-touch points for candidates, recruiters, and hiring managers. This specialist will evolve into the SME for all TA outbound tools, partnering with recruiters to streamline top-of-funnel engagement through new applicant engagement, talent communities, and general prospect outreach. By providing critical outbound support, the TA Operations Specialist will ensure new candidates are engaged quickly and efficiently, enhancing the candidate experience and freeing up recruiter time for strategic activities. Beyond top-of-funnel responsibilities, the TA Operations Specialist will be instrumental in enhancing TA operational capabilities. This includes partnering with the Sr Manager of TA Enablement to strategically manage vendor relationships, contribute to internal project teams, and expertly manage Agero’s content across various job boards and partnerships. This operational expertise will be leveraged to develop innovative top-of-funnel sourcing strategies, directly impacting the quality and speed of candidate pipelines. Furthermore, the TA Operations Specialist will own the Scheduling + Onboarding process for both Corporate + Contact Center, driving critical efficiencies that benefit candidates through a smoother onboarding, recruiters by reducing administrative burden, and hiring managers by accelerating time-to-fill. What You'll Do: Key Responsibilities & Outcomes Champion Our Recruitment Technology: Be the subject matter expert (SME) on our TA tech stack, playing a lead role in the development, maintenance, and team adoption of tools to create a modern and engaging candidate experience. Support and Optimize the Top-of-Funnel Candidate Journey: Proactively support our candidate engagement strategy by coordinating the administration of tools, nurturing talent communities, and ensuring every new applicant receives a swift and positive first impression. Amplify the Agero Talent Brand: Take ownership of our talent brand presence online. You will develop and execute a plan for maintaining and refreshing content on platforms like LinkedIn, Glassdoor, and Built In Boston, partnering with marketing to ensure our story captivates top talent. Drive Operational Excellence: Assume full ownership of the scheduling and onboarding processes for all Corporate and Contact Center hires. You will be empowered to identify and implement efficiencies that improve the experience for candidates, recruiters, and hiring managers. Serve as a Key Partner: Collaborate closely with recruiters, sourcers, and TA leadership on various talent projects within our ATS (Greenhouse). You will also help manage relationships with external technology partners, serving as a key point of contact for the team. Provide Versatile Team Support: Embody our "all-hands-on-deck" spirit by providing ad-hoc sourcing support during high-volume periods and contributing your skills to critical People Team and TA projects and initiatives. The Day-to-Day Manage the complete scheduling and onboarding logistics for new hires. In partnership with recruiters, develop and execute messaging campaigns for candidates and prospects. Support TA leadership with talent architecture-related tasks in Greenhouse. Coordinate meetings and updates with external tech partners. Develop and post social media articles and review responses in partnership with marketing. What You'll Bring: Skills, Experiences & Attributes Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Family Support: Parental planning benefits to assist associates through life’s milestones. Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.