• Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow. • Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL). • Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule. • Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools. • Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality. • Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies. • Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows. • Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses. • Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera. • Develop dashboards and reporting for data completeness, reconciliation results, and compliance status. • Partner with Data Management to resolve anomalies and maintain trusted software asset data models. • Support analytics and executive reporting requests from Finance, GSS, and Technology leadership. • Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards. • Conduct peer reviews and KT sessions for technical and operational teams. • Ensure documentation accuracy for all platform configurations, integrations, and automated processes.