• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). • Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans. • Develop detailed project plans aligned with the SOW. • Lead multiple projects concurrently. • Track action items and enforce accountability across stakeholders. • Identify and mitigate risks early. • Lead post-project evaluations. • Communicate clearly and regularly with all stakeholders. • Foster a culture of collaboration and excellence.