• Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. • Build strong customer relationships by understanding their business environment while contributing to service revenue growth. • Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. • Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. • Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. • Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. • Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. • Travel extensively (approximately 90%) within the assigned territory to support customer sites.