Finance of America
Empowering 55+ customers with modern reverse mortgage options to fund the next chapter in life. NMLS #2285
Digital Product Manager
Location
United States
Posted
20 days ago
Salary
$109.6K - $182.6K / year
Seniority
Senior
Bachelor Degree5 yrs expEnglish
Job Description
• Responsible for leading the strategy, development, and optimization of reverse mortgage and other home equity products across digital channels.
• Transforms the customer experience through technology, data, and design, and drives innovation in financial services by delivering intuitive, secure, and high-performing digital solutions.
• Defines and executes product strategies that leverage digital platforms (web, mobile, APIs) to deliver seamless financial experiences.
• Owns the roadmap for the digital experience and works closely with Marketing to define problems to be solved.
• Works closely with Marketing and Design to use customer insights, behavioral data, and UX best practices to continuously improve product usability, engagement, and satisfaction.
• Partners with engineering and design teams to build scalable, resilient, and user-friendly financial solutions and facilitate grooming and planning with engineering teams.
• Leads cross-functional teams in Agile environments to deliver iterative improvements and rapid innovation.
• Develops clear user stories with clearly defined acceptance criteria.
• Ensures consistent product performance and experience across all digital touchpoints, including mobile apps, websites, and third-party platforms.
• Analyzes product usage, conversion funnels, and customer feedback to inform roadmap priorities and feature enhancements.
• Collaborates with legal, compliance, and risk teams to ensure digital products meet regulatory standards and security requirements.
• Works closely with Marketing Team members to develop solutions focused on improving digital reach and conversion.
• Performs other duties as assigned.
Job Requirements
- Minimum 5 years of product owner, product management, or related experience.
- Experience with digital products in financial services or fintech.
- Strong understanding of UX/UI principles, customer journey mapping, and digital analytics.
- Experience with tools such as Google Analytics, Figma, Jira, Confluence, and CMS platforms.
- End-to-end project management expertise and knowledge of Microsoft Project or similar project management software tools.
- Experience managing initiatives with corporate-wide processes or large-scale impact.
- Demonstrated ability to influence and negotiate with individuals outside of span of control.
- Ability to take initiative, work autonomously, and drive projects forward to completion.
- Agile proficiency.
- Experience with web development, A/B testing, and customer segmentation.
- Knowledge of mobile-first design and responsive web development.
- Ability to translate complex financial concepts into intuitive digital experiences.
- Strong problem solving skills.
- Ability to work in matrixed organization and impact change.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
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