• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. • Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. • Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. • Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. • Performs oversight testing in accordance with the established Servicing Oversight Plan. • Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. • Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. • Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. • Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. • Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. • Adheres to written risk and compliance policies and procedures governing servicing oversight activities. • Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. • Performs other duties as assigned.