• Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform. • Provide clinical assessments based on established protocols and triage patients via telephone or patient portals. • Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures. • Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation. • Assist with inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles. • Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD. • Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required. • Perform additional duties as assigned to support the healthcare team and enhance patient care delivery.