• Will be subject matter expert on all reimbursement support programs, payer claim processes, and access issue resolution • Develop & perform On-boarding & In-service presentations (in-person and virtual) with new and existing customer accounts • Responsible for proactive customer (prescribers, office staff, imagers, etc.) education about the PDx portfolio’s Payer Coverage policies, reimbursement processes, patient services, and benefit investigation • Primary point of contact responsible for resolving general and patient specific access and reimbursement challenges by leveraging the required internal and external resources • Develop Access & Reimbursement tools and Guides and disseminate approved content related to product coverage, claims processing, prior authorizations, and appeals • Maintain ongoing communication with the Market Access Account Executives and Sales to provide field intelligence and prioritize key accounts regarding account interactions • Attend conferences to promote GEHC’s Patient Support Services