• Develop and implement underwriting workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient loan underwriting. • Regularly access and enhance our Underwriting Systems to ensure smooth file flow, high quality, regulatory compliance and efficiency. • Oversee day-to-day operations with fulfillment partners, ensuring consistent loan delivery. • Define and monitor productivity standards and performance goals and ensure that they are met on a monthly, quarterly and annual basis. • Conducting 2nd level reviews, handling exceptions, and managing escalations to ensure quality control. • Act as a subject matter expert, aiding decision-making and driving product improvement. • Working closely with internal teams, partners, and engineering to drive product improvements and optimize the fulfillment infrastructure. • Provide technical and guideline training, recommend areas of improvement, and conduct ongoing training as needed. • Maintain a comprehensive understanding of mortgage origination and regulations to ensure compliance.