• Helping customers from low and medium-touch journeys through onboarding and offboarding • Helping your teammates with escalations and day-to-day questions on processes and Deel products • Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams • Setting up customers to success in timely manner through becoming expert in Deel products • Problem solve Client’s issues and proactively advocate for Client’s success • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience • Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.