• Lead, coach, and develop a high-performing Patient Access team that delivers a differentiated, high-touch experience for each patient. • Mentor, motivate, and model best practices through hands-on coaching and leading by example. • Supervise the day-to-day operations of the Patient Access Team, ensuring efficient, accurate, and empathetic handling of patient cases. • Act as the ultimate escalation point for patients, ensuring swift and compassionate resolution of complex or sensitive issues. • Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. • Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and patient access while reducing care costs. • Support the design and continuous improvement of workflows, policies, and tools that enhance both patient experience and team performance. • Onboard and train new team members quickly and effectively, ensuring consistency and excellence across the team. • Implement and uphold standards to maximize productivity, quality, and service consistency across all patient interactions. • Foster a positive, mission-driven culture rooted in empathy, accountability, and continuous learning. • Serve as a role model for Carrum Health’s values, leading with integrity, empathy, and a focus on patient-first outcomes.