• Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services. • Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.). • Develop an intelligent bot to: Automate billing inquiries and workflows. • Provide real-time, accurate responses to citizen queries. • Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace. • Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders. • Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required. • Support self-service options for payments, invoices, and status tracking. • Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508). • Integrate the AI bot with our clients’s existing billing systems, databases, and APIs. • Define AI governance, data management, and model lifecycle processes. • Optimize performance, scalability, reliability, and cost efficiency. • Establish monitoring, logging, and continuous improvement frameworks for AI models. • Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture. • Provide documentation, training, and knowledge transfer to internal teams.