Included Health
Access. Answers. Advocacy. We're raising the standard of healthcare for everyone.
Lead Solutions Engineer
Location
United States
Posted
6 days ago
Salary
$98.8K - $166.9K / year
Bachelor Degree4 yrs expEnglishSQL
Job Description
• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.
Job Requirements
- 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
- Strong technical foundation, including proficiency in SQL.
- Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
- Experience working cross-functionally with Product, Engineering, and client stakeholders.
- Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
- B.S. in a technical field or equivalent experience.
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
- Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
- 12 weeks of 100% Paid Parental leave
- Up to $25,000 Fertility and Family Building Benefit
- Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
- 11 Holidays Paid with one Floating Paid Holiday
- Work-From-Home reimbursement to support team collaboration and effective home office work
- 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
