• Lead a distributed UX and Content Design organization embedded across multiple product squads • Partner closely with Product and Engineering in a triad model, ensuring design is integrated from discovery through delivery within a structured product development lifecycle • Set direction and standards across teams, partnering with cross-functional peers to shape roadmaps, scale design practices, and measure impact • Oversee UX and Content Design disciplines including information architecture, interaction design, visual systems, and content strategy, incorporating advanced methodologies and AI-assisted workflows where they drive meaningful outcomes • Define and uphold best practices and standards across information architecture, content strategy, interaction design, and visual systems • Lead the evolution of scalable design systems, patterns, and governance that ensure quality and consistency across a growing multi-product ecosystem • Establish review mechanisms and metrics that tie design craft to measurable outcomes • Institutionalize customer-centered, data-informed decision making across buyer and seller experiences • Ensure designers directly interact with customers and translate insights into prioritization and simplification decisions • Balance the needs of hobbyists and sellers to create experiences that increase trust, engagement, and marketplace liquidity • Build a culture that consistently exceeds the hobby community’s expectations • Recruit, develop, and retain a high-performing UX and Content Design organization • Establish clear expectations, strong leadership at every level, and consistent coaching and feedback practices that enable growth and accountability • Build a culture grounded in trust, ownership, and purpose, where diverse perspectives are welcomed, candid communication is encouraged, and individuals understand how their work advances both the hobby community and the business • Design and sustain a scalable UX and Content Design operating model within a cross-functional product organization • Clarify roles, responsibilities, and norms across multiple UX and Content teams to enable speed and alignment • Anticipate and resolve issues and escalations; standardize processes, improve planning and resource allocation, and proactively manage cross-team dependencies, ensuring consistent execution • Align UX and Content Design outcomes to company objectives and marketplace dynamics • Define a 2–3 year vision that strengthens competitive differentiation and fosters growth • Establish clear performance indicators and hold your teams accountable for measurable impact.