Vantage Point Logistics

Vantagepoint logistics strives to provide timely essential services.Our Services are custom to the needs of the customer

Customer Care Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Since 2021Company SiteLinkedIn

Location

Ohio

Posted

11 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption. • Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers. • Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions. • Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail. • Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers. • Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

Job Requirements

  • 1+ years' experience in a customer-focused environment desired
  • Proven expertise in customer service
  • Experience using a Customer Relationship Management (CRM) system
  • Excellent oral and written communications skills
  • Experience with Microsoft Office required
  • Creative problem solver
  • Demonstrated ability to research to resolve customer inquiries
  • Ability to interact effectively with internal and external partners

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