• Develop strategic partnerships between the health plan and contracted provider networks • Engage with providers to align on network performance opportunities and solutions • Drive optimal performance in contract incentive performance, quality, and cost utilization • Participate in the development of network management strategies • Serve as primary contact for providers and act as liaison ensuring coordinated effort in improving performance • Investigate, resolve and communicate provider claim issues and changes • Perform provider orientations and ongoing education • Evaluate provider performance and develop strategic plans for improvement • Present detailed HBR analysis and create reports for Joint Operating Committee meetings