april april

a platform for art and poetry housed within an apartment gallery in Brooklyn.

Tax Support Specialist – Temporary

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Company SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

$35 - $40 / hour

English

Job Description

• Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns • File individual tax returns and manage rejected returns through resolution • Conduct customer outreach via messaging and outbound calls as filing deadlines approach • Consistently meet or exceed goals for customer satisfaction, service quality, and operational efficiency • Share feedback with leadership and product teams to improve the product, processes, and overall customer experience as we scale

Job Requirements

  • Strong customer service skills with the ability to communicate clearly, patiently, and effectively in written and verbal formats
  • Technical aptitude and problem-solving mindset—comfortable navigating multiple systems and adapting quickly to new technology
  • Experience preparing returns in high volume settings preferred
  • Proficient with digital tools including customer portals, secure document sharing, and online communication platforms
  • Self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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