• Gather and Clarify Requirements • Work directly with clients to understand business needs and pain points • Translate those needs into clear, prioritized requirements for engineers • Own the Client Relationship • Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery • Proactively manage expectations, timelines, and feedback loops • Support Internal Teams • Provide context and clarity to engineers to help ensure smooth delivery • Build Repeatable Patterns • Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments • Help improve internal handoff flows, requirement intake, and communication patterns • Shape the Product Roadmap • Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.