• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying) • Representing the customer internally and ensuring alignment between client needs and organizational priorities