• Build and lead an effective organization with efficient workflows, clear performance standards, appropriate staffing, strong supervision, and timely communication. • Oversee and delegate project management for high‑profile, complex mobile and home solutions clients—including major implementations reaching over 14 million customers annually. • Partner with internal and external teams, including clients, compliance, creative, IT, legal, marketing, operations, production, risk management, and vendors, to successfully launch and maintain compliant programs. • Maintain deep knowledge of regulatory changes and work with subject‑matter experts to provide strategic compliance guidance. • Guide regulatory changes impacting client programs; develop and maintain compliant coverage documents; implement revisions according to strict regulatory standards. • Lead all aspects of client terms and conditions documentation, including product variances, forms programming, document mapping, scheduling, auditing, and stakeholder education. • Investigate and document compliance deficiencies, oversee audits, and implement monitoring policies ensuring adherence to state regulations and company guidelines. • Build strong relationships with marketing, creative, and other organizational teams to align services and enhance business integration. • Manage, coach, and evaluate employees. Develop short‑ and long‑term plans, build and administer budgets, analyze variances, and implement corrective actions. • Develop orientation and training programs and oversee an ongoing quality-assurance program across all responsible areas. • Promote departmental services to existing and prospective clients through proposals, presentations, and value‑added opportunities.