• Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way • Support customers across multiple channels (ticketing system, email, internal tools, etc.) • Join customer calls to assist with platform questions and troubleshooting • Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics • Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed • Assist with testing support-related items for product releases • Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps • Help maintain and track customer feedback and suggestions to support product improvements • Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes • Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged