Specialty therapy initiation and patient support company delivering informed access and improved outcomes.
Director, Customer Success ( Remote )
Location
Florida
Posted
28 days ago
Salary
Not specified
Job Description
Job Requirements
- Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
- Partners with internal teams to launch new & support existing clients.
- Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.
- Ensures a seamless experience through all phases of the customer relationship.
- Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.
- Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
- Engages with key influencers and decision makers across different teams within the customer's organization.
- Conducts business reviews and goal-setting meetings.
- Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
- Performs other related duties as assigned by management.
- Directly supervises employees within the department.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Other skills:
- Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience
- 5-10 years of experience in a Customer Success or related role.
- Business Acumen.
- Communication Proficiency.
- Customer/Client Focus.
- Leadership.
- Presentation Skills.
- Problem Solving/Analysis.
- Results Driven.
- Strategic Thinking.
- Technical Capacity.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Manage key client accounts by providing strategic insights and analytics to enhance CRM and loyalty programs, drive retention, and generate revenue opportunities. Lead projects, guide prospects through onboarding, and ensure effective communication between clients and internal teams.
As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.
The Customer Success Manager will drive onboarding, retention, expansion, and strategic engagement to maximize customer value and improve experience.
Lead client engagements, provide technical guidance, and promote retirement products while driving client satisfaction and product implementation.