Managed WiFi: For Owners, By Owners; Broadband Communities 2025 Multifamily Partner of the Year
Customer Support Representative II
Location
Texas
Posted
15 days ago
Salary
Not specified
Job Description
Job Requirements
- High School Diploma or GED.
- 4+ years of experience in a service/tech support role.
- Successful track record of problem solving in customer service/support role.
- Experience with ticketing systems, Intercom and Aircall is a plus.
- Ability to work a flexible schedule that includes weekends, evenings, holidays.
- Strong follow-through and organizational skills.
- Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
- Can easily navigate computers and CRM systems.
- Excellent communication and team leadership skills.
- Basic technical knowledge.
- Proficiency in the use of a computer, and software applications including Microsoft Office.
- Bilingual in English and Spanish is preferred.
- Bachelor’s Degree is preferred.
Benefits
- Clear line of sight for career advancement and significant accomplishments.
- Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
- Generous PTO policy.
- 15 paid Company holidays.
- High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
- 401(k) matching 100% up to 4% of base salary.
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