• Catalog & Account Management: Support senior strategy leads on some accounts, owning and leading others • Own daily project and process management functions, developing and implementing business strategies, and driving operational excellence for the clients • Proactively assist in the development and implementation of holistic e-commerce marketplace strategies • Perform audits of client catalog data and make updates to enhance SEO and the customer experience • Troubleshoot operational challenges • Performance Tracking & Optimization: Develop and execute client meeting agendas and recaps including the assignment of internal and external (client) Actions Items and Follow Ups • Achieve Same Store Growth targets of clients you manage or support • Data Analysis & Reporting: Tell the story behind your clients’ KPIs, by confidently interpreting trends and making data-driven recommendations • Process large data files with the use of Excel and Google Sheets to create customized reporting • Assist in deck creation for client presentations (i.e., QBR’s, Monthly/Campaign Recaps, etc.) with data collection and analysis, and ensure that formatting, grammar, and flow of content is accurate and on-brand • Utilize reporting and performance dashboards to provide data insights, find areas of opportunity, and drive client performance • Collaboration: Manage Marketplace case logs and work internally with the Operations Team to ensure tasks are completed in a timely manner • Support cross-team client communications, projects, and deliverables • Provide input on Team projects to drive efficiency and knowledge-sharing. • Client Communication: Support all in-line client communications, projects, and deliverables • Develop rapport during weekly interactions with clients, both on the phone and over email • Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above