Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve complex consumer and business challenges with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape. As our business continues to evolve, we are looking for an HR Generalist, People Operations who will play a critical role in ensuring our people processes run smoothly and consistently. Reporting to and supporting the Senior Director of HR, this role is essential to maintaining operational excellence across the employee lifecycle - from onboarding and performance management to payroll coordination and day-to-day manager support. This is a hands-on role for someone who enjoys being in the details, solving problems in real time, and serving as a trusted resource for employees and managers alike. You will help ensure that our HR operations are organized, compliant, and responsive - enabling our teams to focus on delivering exceptional work for our clients. While this role is hybrid, it is based in the New York tri-state area and requires candidates to be in office 2-3 days per week. WHAT YOU'LL DO Support the Senior Director of HR in executing core HR initiatives and managing day-to-day operations Serve as a first point of contact for managers and employees on HR-related questions, policies, and processes Assist in managing employee relations matters, including gathering information, supporting investigations, and helping implement fair and compliant solutions Support performance management processes, including goal setting cycles, documentation, performance conversations, and improvement plans Provide hands-on support to managers in navigating people challenges, escalating complex matters as needed Partner with our Payroll Lead and Central Payroll team on payroll matters, ensuring accurate data submission, timely processing, and resolution of employee inquiries Support annual open enrollment, assist employees with benefits-related questions, and help resolve issues in partnership with external vendors as needed Maintain and optimize HR systems and employee records, ensuring data accuracy and compliance Assist with onboarding and offboarding processes to ensure a seamless employee experience Support internal trainings, communications, and broader HR projects such as policy updates and process improvements WHAT YOU'LL NEED 5–7 years of progressive HR experience, ideally within a creative, tech, or fast-paced environment Experience supporting HR operations Strong interpersonal and relationship management skills with a service-oriented mindset Working knowledge of employment law and employee relations best practices Highly organized with strong attention to detail and follow-through Ability to manage multiple priorities while maintaining accuracy and responsiveness Strong written and verbal communication skills Proactive, adaptable, and comfortable working in a dynamic environment 2-3 days per week in our NYC office ABOUT US Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic. Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team. The target range of base compensation for this role is $85,000 - $100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.