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Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2020Company Site LinkedIn

Location

New York

Posted

14 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Respond to customer inquiries via CRM tickets, email, chat, and phone in a timely and professional manner. • Provide clear and concise information regarding product features, functionalities, and issue resolution. • Assist customers with setting up complex simulations in our O&M and Construction Design application. • Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution. • Collaborate with the product and engineering teams to escalate and resolve complex issues promptly. • Develop and maintain an in-depth knowledge of Shoreline products to effectively assist customers. • Gather customer feedback to identify areas for improvement and share insights with the product development team. • Drive and support our customers in the implementation of Shoreline products.

Job Requirements

Previous experience in IT, customer service, or a related field.
Experience in the renewables industry, particularly wind, is preferred.
Ability to build rapport with customers and users.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.

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