Prospect Engine LLC

Accelerating your business growth by generating high quality inbound & outbound leads

Client Services Representative

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 51-200Since 2020Company SiteLinkedIn

Location

New York

Posted

14 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues • Ensuring the timely collection of statements and other documentation necessary for servicing • Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies • Determine the reason for cancellation and best course of action to assist in retention • Increase contact rate effectiveness • Responsible for managing high volume of phone calls for a large customer base • Extensive knowledge of the firm's product offerings

Job Requirements

  • Customer Service skills (verbal & written)
  • Familiarity with debt settlement products
  • Empathetic
  • A history of meeting performance targets
  • Team Player
  • Maintaining a positive attitude
  • Professionalism
  • Excellent time management and prioritization skills
  • Superior organizational skills

Benefits

  • Paid time off

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