• Verify insurance eligibility for new patients at the time of intake and prior to initial evaluation • Complete ongoing and monthly insurance re-verifications as needed based on payer or plan requirements • Prepare and provide Good Faith Estimates when required, ensuring accuracy and compliance • Obtain and track prior authorizations across multiple therapy disciplines • Monitor visit limits and proactively flag when authorizations are needed • Verify and document deductibles, copays, and coverage details • Communicate insurance information clearly to internal teams and families • Ensure all insurance calls are documented with reference numbers • Obtain and maintain accurate fee schedules • Update patient records and insurance details in the EMR • Perform consistent, accurate data entry and documentation • Support credentialing-related tasks as needed • Maintain organized records for easy reference and audit readiness • Provide occasional phone support for patient or family inquiries • Communicate via email and text as appropriate, ensuring clarity and professionalism • Participate in 2–3 team meetings per week to support training and alignment