Zayo Group
Zayo provides bandwidth to the world’s most impactful companies, fueling the innovations that are transforming society.
Network Operations Center Technician
Location
Nevada
Posted
6 days ago
Salary
$22 - $34 / hour
Bachelor Degree5 yrs expEnglish
Job Description
• Monitor the health of the entire network and support Service Assurance Repair in a 24x7x365 environment.
• Responsible for the creation and coordination of an Outage Parent ticket in case of an Outage situation.
• Engage in carrier and tech dispatches, working with vendors, and Operations Engineering.
• Respond to incoming support requests from internal and external departments as needed.
• Interact with various carriers, creating tickets over phone/email/ebonding and escalating accordingly until resolution.
Job Requirements
- Minimum of five (5) years of experience as a telecommunications technician or related discipline preferred.
- Advanced working knowledge of network operations and equipment, preferred.
- CompTIA Network+, Cisco CCNA, Cisco CCNP, Adtran ATSA, Adtran ATSP, Juniper JNCIA and/or Juniper JNCIP certifications, preferred.
- Familiarity with Central Office/Colocation scenarios, wiring (copper & fiber), cages, racks etc.
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
