Zayo Group logo
Zayo Group

Zayo provides bandwidth to the world’s most impactful companies, fueling the innovations that are transforming society.

Network Operations Center Technician

Network OperationsNetwork OperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Nevada

Posted

19 days ago

Salary

$22 - $34 / hour

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Monitor the health of the entire network and support Service Assurance Repair in a 24x7x365 environment. • Responsible for the creation and coordination of an Outage Parent ticket in case of an Outage situation. • Engage in carrier and tech dispatches, working with vendors, and Operations Engineering. • Respond to incoming support requests from internal and external departments as needed. • Interact with various carriers, creating tickets over phone/email/ebonding and escalating accordingly until resolution.

Job Requirements

  • Minimum of five (5) years of experience as a telecommunications technician or related discipline preferred.
  • Advanced working knowledge of network operations and equipment, preferred.
  • CompTIA Network+, Cisco CCNA, Cisco CCNP, Adtran ATSA, Adtran ATSP, Juniper JNCIA and/or Juniper JNCIP certifications, preferred.
  • Familiarity with Central Office/Colocation scenarios, wiring (copper & fiber), cages, racks etc.

Benefits

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

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