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Westcliff International School

An Education for a Lifetime

Contact Center Specialist

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

$60K - $65K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Manage call campaigns • Monitor call quality • Collaborate closely with Admissions Management • Enhance advisor performance and training • Develop and deliver call center user trainings • Review recorded calls and transcripts for compliance • Provide actionable insights to Admissions Management

Job Requirements

  • Bachelor’s degree required
  • 3+ years of experience managing call center operations
  • Experience with Zoom Contact Center or similar system required.
  • Working knowledge of admissions business practices or sales processes strongly preferred.
  • Strong interpersonal and communication skills
  • Analytical mindset with experience using reports and dashboards

Benefits

  • Strong Company values
  • Outstanding benefits
  • Opportunity for you to make a tangible impact

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