Director, Strategy – Operations

OperationsOperationsFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

11 days ago

Salary

$150K - $195K / year

Bachelor Degree15 yrs expEnglishAWS

Job Description

• Lead our project delivery efforts and partner with sales on business development • Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies • Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery • Manage and actively contribute to the successful delivery of consulting projects • Manage project timelines, budgets, and resource allocation effectively • Monitor key performance indicators to assess the impact of process changes

Job Requirements

15+ years of relevant experience, including at least 5 years of experience as a CX Consulting Director, preferably within a consulting or agency environment.
Strong portfolio showcasing successful consulting projects and strategies.
Strong leadership and management skills, with the ability to inspire and motivate a team.
Project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
In-depth knowledge of customer experience, business strategy, operations management
A passion for delivering exceptional consulting services and a continuous drive to stay updated with industry trends.
Minimum Bachelor’s level degree required; Master’s degree preferred.
Preferred: Proficiency in Design Thinking facilitation (Digital and non-digital products)
Preferred: Certification in process excellence methodology such as Lean, Six Sigma, Agile, etc
Preferred: Experience working with CX technology platforms such as AWS, Cisco, Genesys, Google, or Microsoft