• Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working • Own the tech stack decisions that make this program run. You’ll evaluate, select, and implement the right platforms, with an eye toward AI-powered tools that automate the manual work, like intelligent reference matching, advocate identification from health and sentiment signals, and AI-assisted content production • Set goals, measure results, and report progress to leadership regularly • Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences • Build real relationships with those customers, not just reaching out when you need something • Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share • Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams • Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius • Find and prepare customer speakers for webinars, events, and other marketing programs • Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically, not by you hunting through a spreadsheet • Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business, not just sitting in a folder somewhere • Bring the customer perspective into conversations across the organization • Over time, build a community space where Tempo advocates can connect with each other and with us