• Owns the project management of an EHR Integration between a customer and iRhythm • Responsible for leading internal calls & customer calls • Owns the success of the EHR integration between the customer & iRhythm • Utilizes technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows • Supports customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support • Develops and maintains relationships with cross-functional partners and customers on a regular basis • Collaborates internally and externally to understand the EHR integration opportunity, need, account readiness, and fit. • Documents customer scope, workflows, and utilizes best practices to bring projects to a successful outcome • Assists sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls. • Develops and implements KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system. • Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.