• Reviews and interprets federal regulations to develop solutions and mitigation strategies for implementation to achieve and/or maintain requirements within the EHR systems. • Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. • Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business. • Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities. • Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. • Align with other IT functional areas to remain apprised of project status and inform customer management of progress. • Keep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts. • Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution. • Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. • Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives. • Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT. • Responsible for proactively identifying opportunities to apply technologies to business processes. • Inform and advise customers on information system technologies’ functionality, costs, benefits, and implementation requirements.