• Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps • Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria • Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT • Drive technical confidence during sales cycles and help advance deals toward signature • Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly • Troubleshoot issues and guide prospects through real world workflows • Support and validate common ATS integration patterns and deployment configurations • Own or co-own customer onboarding to ensure a smooth handoff from Sales and fast time to value • Lead training sessions, onboarding calls, office hours, and enablement initiatives • Create and maintain enablement materials, best practices, and usage guidance • Monitor usage and adoption to identify risks and expansion opportunities early • Support integrations with ATS platforms and related HR systems • Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows • Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required • Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions • Synthesize feedback into clear, actionable inputs for Product and Engineering • Build a tight feedback loop from customer calls to prioritized product and process improvements • Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators • Help define and evolve customer success metrics as the company scales