Pavilion

The premier community for B2B go-to-market leaders

Customer Success Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

No structured requirement data.

Job Description

The Customer Success Manager (CSM) for Corporate Memberships is responsible for managing relationships with corporate accounts and ensuring strong adoption, engagement, and long-term retention. Manage a portfolio of corporate accounts from onboarding through renewal. Partner closely with Account Executives to create a seamless pre- to post-sale handoff experience for new customers. Identify new up-sell and cross-sell opportunities to support account growth. Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team. Provide feedback to continue improving CS Automation and processes.

Job Requirements

  • 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience.
  • Well-organized and excellent time management abilities.
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level.
  • Exceptional oral and written communication skills and attention to detail.
  • Experience analyzing data, trends, and client information to identify product or service growth opportunities.
  • Proficient in Salesforce & Google Products (Sheets, Docs, Calendar).
  • Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale.
  • Bachelor’s Degree.

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