This role specializes in implementing and supporting technical implementation of our software including configuration, training, and test support. This role will fill a multitude of roles involving client interaction. We will develop them into subject matter experts for our products. This role will support implementation of new client engagements deploying the product, support third-party integrations with the product, and ultimately help our clients realize gains in efficiency in their transaction execution. This position acts as an interface between the clients and our software development team. Executes on client loan accounting and investor reporting functions utilizing SBO Performs remittance processing functions in support of client implementation and conversion functions Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact Provides ongoing system and business support for clients including researching and resolving production issues Direct loan accounting and system functionality testing to validate new development initiatives and Client execution utilizing the product Recommends business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients Conducts user training and maintains and updates documentation and training material in collaboration with the technology services training organization Such other activities as may be assigned by your manager