This role is responsible for designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. Design and implement the Direct Repair Program strategy, operating model, and roadmap. Define contractor participation standards, onboarding criteria, credentialing requirements, and performance expectations. Develop the governance framework, including quality controls, compliance standards, and escalation processes. Establish customer experience standards aligned with brand expectations. Identify, evaluate, and recruit qualified mitigation and reconstruction vendors. Aid in contract development in partnership with Vendor Management, Legal and Procurement. Assist in developing pricing frameworks, service level agreements (SLAs), and performance scorecards. Build a scalable vendor segmentation strategy (geographic, catastrophe response, specialty trades). Partner with Claims leadership to embed the DRP model into claim workflows. Align estimating standards, scoping expectations, and documentation requirements. Collaborate with Technology to enable system integration, reporting, and visibility. Establish catastrophe surge strategies for vendor capacity management. Define and implement KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates. Assist in developing executive reporting dashboards and ongoing performance reviews. Monitor financial impact including indemnity control and expense management. Identify continuous improvement opportunities across the vendor lifecycle.