QA Wolf

Zero effort automated QA from end-to-end

Customer Success Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States + 2 moreAll locations: United States, United Kingdom, Canada

Posted

15 days ago

Salary

Not specified

No structured requirement data.

Job Description

We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team. Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion Understand customer goals and workflows to drive outcomes and long-term value Serve as a trusted advisor on QA and automated testing best practices Create and execute success plans that clearly link product usage to business impact Build and maintain alignment with technical and executive stakeholders Identify risks early, handle objections, and manage escalations with clarity and urgency Collaborate with sales, product, and engineering to share feedback and improve the customer experience Own forecasting, renewals, and expansion opportunities across your accounts Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

Job Requirements

  • 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
  • Proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
  • Skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
  • Thrives in early-stage startups where adaptability, ownership, and initiative are key
  • Thinks strategically and connects product value to customer business outcomes
  • Shares our values

Benefits

  • Compensation: USD: $100K–$140K base | $120K–$180K OTE CAD: $137K–$191.8K base | $164.4K–$246.6K OTE GBP: £78K–£109.2K base | £93.6K–£140.4K OTE
  • USD: $100K–$140K base | $120K–$180K OTE
  • CAD: $137K–$191.8K base | $164.4K–$246.6K OTE
  • GBP: £78K–£109.2K base | £93.6K–£140.4K OTE
  • 100% Medical, dental, and vision
  • 28 days of personal time off (PTO)
  • A remote-first culture allows you to work virtually anywhere

Related Job Pages

More Customer Support Jobs

Customer Care Specialist

Veracyte, Inc.

High-value insights, high-impact decisions

Customer Support15 days ago
Full TimeRemoteTeam 501-1,000Since 2013H1B No Sponsor

Customer Care Specialist providing support and services in cancer care industry

United States
$28 - $31 / hour

Legal Services Customer Service Representative

Dane Street

National Provider of IME and Medical Peer Review Services

Customer Support15 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Legal Services Customer Service Representative assisting with client inquiries and report management

United States
Full TimeRemoteTeam 51-200

This role executes and owns assigned projects while delivering an exceptional creator experience. Monitor email, DMs, creator-facing chat and answer all inquiries within one business day. Effectively follow up with creators missing deliverables after the deadline to increase post...

United States

Treasury Director

Symetra

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. We provide products and services people need at a competitive price. We communicate clearly and openly so people understand what they’re buying. We design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).

Customer Support15 days ago
Full TimeRemoteTeam 1,001-5,000

As the Treasury Director, you will lead Symetra’s enterprise treasury operations and shape our cash and liquidity strategy. You’ll oversee cash management, liquidity planning, banking relationships, and key treasury processes while partnering closely with internal teams and exter...

United States