Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Qualifications Qualification Requirements: High School Diploma or equivalent. Pharmacy Technician license or Technician Certification (CPhT). 2+ years of experience, preferably in a hospital setting. Familiarity with medication refill processes and pharmacy workflows. Strong communication skills and comfort engaging patients by phone. Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems. Preferred Skills: Health Plan / Medicare Advantage experience strongly preferred Background in Medication Adherence from a Health Plan or Hospital strongly preferred. Experience working in a centralized population health or value-based care model. Experience supporting Medicare Advantage populations and quality initiatives. Experience assisting patients with medication access, affordability, and coverage issues. Working knowledge of Medicare Star Ratings and adherence methodologies (e.g., Proportion of Days Covered [PDC]). Experience using payer reports, registries, or quality dashboards. Bilingual skills. Additional Knowledge, Skills and Abilities: Shows knowledge of the pharmacology of drugs and the legal aspects of dispensing. Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices. Additional Job Details (if applicable) Schedule and Working Model: Full-time, Monday through Friday, standard business hours. Remote with occasional in-office requirements at Assembly Row in Somerville, MA. Remote Type Work Location Scheduled Weekly Hours Employee Type Work Shift Pay Range Grade EEO Statement: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.