Jane Pauley Community Health Center, Inc. logo
Jane Pauley Community Health Center, Inc.

Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive.

Patient Access Specialist

Customer SupportCustomer SupportFull TimeRemote

Location

United States

Posted

20 days ago

Salary

Not specified

No structured requirement data.

Job Description

The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll: Answer, triage, and process requests for new patient appointments with both primary and specialty providers. Schedule appointments that align with patient preferences and insurance requirements. Collect and verify patient demographics and insurance information. Coordinate with provider offices to ensure smooth transfer of patient information. Accurately document scheduled appointments, referrals, and demographic data in the EHR. Handle a high volume of requests efficiently while maintaining an excellent customer experience. Promote teamwork, cooperation, and continuous improvement across departments. Maintain professionalism in all interactions with patients, peers, providers, and leadership.

Job Requirements

  • High school diploma or GED equivalent required.
  • At least 1 year of experience in a healthcare setting using computerized scheduling software.
  • Excellent computer skills with strong organization and attention to detail.
  • Previous call center experience preferred.
  • Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.

Benefits

  • Highly competitive and comprehensive medical, dental, vision, benefit plans.
  • Generous paid time off, including vacation and sick time.
  • 401(k) with a 6% contribution.
  • Life and Disability insurance plan.

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