The App Assist Interview Representative will conduct telephone interviews with proposed insured’s to solicit all personal and medical information required to successfully process an application for life insurance by interfacing with underwriters, general agents, and vendors to facilitate the underwriting and new business process. Conduct professional, courteous, articulate interviews and follow up calls with the proposed insured(s), building a positive rapport, to obtain all pertinent personal and medical information to meet or exceed standards. Review, verify, and accurately decipher documents, notes, and correspondence for additional/anecdotal information to ensure accurate processing and approval of all life insurance policy contracts. Accurately enter data related to the application into a variety of system platforms to document case activity and any other relevant information (e.g. special handling/requests, conversation notes, etc.) to ensure accurate processing and approval of all life insurance policy contracts. Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards. Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other Administrative Service departments to assist in resolving problems, expedite business, and/or escalate for further handling. Effectively communicate AppAssist & New Business policies, procedures, and guidelines to internal and external customers. Take ownership of cases and consistently review to identify opportunities to improve the customer experience including cycle time and placement ratio. Ensure accurate and timely completion of reports including but not limited to task completion (i.e. productivity), time cards, and other goals and objectives as assigned. Process all other duties as assigned.