• Lead full-cycle WMS implementations for ShipHawk customers, ensuring on-time, high-quality delivery. • Perform discovery to uncover detailed receiving, picking, packing, and shipping requirements across domestic and international operations. • Translate operational processes into ShipHawk workflows and configurations. • Write and execute SQL queries for data validation, troubleshooting, and integration support. • Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them. • Recommend process improvements that help customers maximize ROI from ShipHawk. • Guide customers through user acceptance testing (UAT) and go-live readiness. • Maintain consistent communication with customer stakeholders and internal teams. • Transition customers seamlessly to the Support team post-implementation.