Conga

Conga delivers the most scalable revenue lifecycle management solution to help companies crush operational complexity.

Director of Customer Success

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

Not specified

No structured requirement data.

Job Description

As a Director of Customer Success at Conga, you will lead and continue to grow a highly skilled team of tenured Enterprise and Strategic CSMs, guiding how they partner with some of our most sophisticated and complex organizations. You will provide leadership expertise and coaching to grow your team while demonstrating clear, independent ownership for your portfolio. Responsible for owning a book of business made of Fortune 100, 200, and 500 customers Ensure customers have measurable, verified outcomes Play a vital role in achieving revenue outcomes

Job Requirements

  • 10+ years managing large, high-value, complex books of business within a SaaS environment
  • Experience with products in the revenue lifecycle management space is a bonus
  • Proven track record of successfully growing, leading, and developing high-performing Customer Success Teams in a complex B2B SaaS environment
  • Ability to deliver clear, actionable feedback and build a culture where the team can grow and succeed
  • Experience working with Fortune 100, 200, and 500 companies
  • Ability to ensure customers realize value across their lifecycle and achieve their objectives with Conga
  • Effective partnership with Sales, Product, Engineering, Support, and Operations
  • Ownership mentality towards portfolio and customer escalations

Benefits

  • Competitive compensation and benefits packages
  • Flexible work options
  • Medical and dental insurance

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