Better Metrics, Better Results.
Customer Success Manager
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 3-6 years in media or adtech
- Bachelor’s degree required
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- Proven track record of retaining and growing client relationships
- Experience working with verification/viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite, etc.), and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail
- A team player who’s eager to grow and thrives in a dynamic start-up environment
- Act as a product expert, articulate Adelaide’s value proposition
- Contribute to the development of best practices for strategic account management
- Lead strategic account planning, identifying growth opportunities
- Own client health metrics, proactively identifying risks
- Provide ongoing support, sharing guidance and managing timely problem resolution
- Stay current on industry trends and share proactive insights with clients
- Collaborate closely with the Partnerships team
- Partner with the Analytics team to deliver impactful reports
- Coordinate with the Technical Account Management team for seamless campaign setup
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee Development & Wellness Stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
- Remote-first environment
- New York office access
- Access to available WeWork spaces
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