Claims Workforce Management Analyst
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 3+ years of experience as a workforce business analyst, data analyst, or in a similar role.
- Strong understanding of forecasting claims in call centers and non-traditional operations (highly preferred).
- A data-driven, detail-oriented mindset with a commitment to using facts to achieve optimal outcomes.
- Strong knowledge of Microsoft Excel.
- A degree in Mathematics, Statistics, or Business.
- Experience providing ongoing performance management by tracking key performance indicators.
- Solid understanding of contact center operations and best practices.
- Exposure to workforce management, capacity planning, and forecasting in a contact center environment.
- Experience with workforce management (WFM) software (a plus).
- Excellent analytical and problem-solving skills with a data-driven approach.
- An inquisitive nature with the ability to identify issues in data and analysis and resolve them quickly using subject matter expertise.
- Flexibility to work at any time, including nights, weekends, and holidays (base schedule is Monday–Friday).
- Availability for occasional travel.
- BI tool experience with Domo (preferred) or similar (Power BI/Tableau).
Benefits
- Generous health benefits and perks.
- Tuition reimbursement.
- Wellness allowance.
- Paid volunteer time off.
- Matching 401K plan.
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