The GoFundMe Pro team is searching for our next Strategic Account Manager (SAM) to lead strategic, executive-level partnerships with our most impactful nonprofit clients. The SAM is responsible for driving long-term retention, revenue growth, and value realization across a portfolio of high-impact Enterprise organizations. Serve as the primary executive-facing for Enterprise organizations Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment Identify whitespace, expansion, and cross-sell opportunities Translate customer goals into fundraising, usage and product adoption strategies Anticipate strategic risks and competitive threats; develop and execute mitigation plans Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally Represent the voice of strategic customers internally and influence roadmap direction Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels